Privacy policy

Last Updated: June 4, 2026

DEEP Publishing, a division of DEEP Films Entertainment, LLC (“DEEP”, “we”, “us”, or “our”) including our websites, online store, newsletters, author pages, reader programs, events, giveaways, and related services, values your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you may have regarding your information.

By using our website, placing an order, joining our mailing list, submitting a form, participating in a giveaway, applying for a reader program, or otherwise interacting with DEEP Publishing, you acknowledge that your information will be handled as described in this Privacy Policy.

This Privacy Policy applies to any DEEP Publishing website, form, store page, program, event, or service that links to or displays this Privacy Policy.

Please carefully review this Privacy Policy below before using our Services. By using our Services, you are accepting the practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Services.  We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice.  Your continued use of our Services following the posting of changes to these terms will mean you accept those changes. 

1. Who We Are

DEEP Publishing is a publishing company that creates, publishes, markets, sells, and distributes books, special editions, signed editions, merchandise, reader experiences, and related creative content.

2. Information We Collect

We may collect information directly from you, automatically through our website, or from trusted third-party service providers.

A. Information You Provide to Us

We may collect information you choose to provide, including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment-related information
  • Account login details, if accounts are available
  • Messages you send to us
  • Reviews, survey responses, giveaway entries, or feedback
  • Social media handles, if you provide them
  • ARC, influencer, ambassador, reviewer, or insider program information
  • Author, illustrator, vendor, media, rights, permissions, or business inquiry information

We do not intentionally collect or store full payment card numbers directly on our own servers. Payments are processed through secure third-party payment providers available through our checkout system.

Public Content You Submit

If you submit reviews, comments, testimonials, social media posts, or other content in public areas or on public platforms, that content may be visible to others. Please do not include personal information in public submissions that you do not want others to see.

B. Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on pages
  • Referring website
  • Approximate location
  • Cookies and similar tracking technologies
  • Website usage and performance data

This information helps us operate the website, understand reader interest, improve user experience, prevent fraud, measure marketing performance, and protect our services.

C. Information From Third Parties

We may receive information from third-party platforms and service providers, including:

  • Payment processors
  • Shipping carriers
  • Email marketing platforms
  • E-commerce platforms
  • Analytics providers
  • Advertising platforms
  • Social media platforms
  • Giveaway or review platforms
  • Customer service tools
  • Fraud prevention tools

For example, if you interact with DEEP Publishing through platforms such as Instagram, TikTok, Facebook, Goodreads, BookFunnel, Shopify, Wix, Mailchimp, Klaviyo, Google, Meta, PayPal, Stripe, or similar services, those platforms may share certain information with us according to their own privacy policies and settings.

3. Categories of Personal Information We May Collect

Depending on how you interact with DEEP Publishing, we may collect the following categories of personal information:

  • Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, and account login information.
  • Commercial information, such as order history, products purchased, preorder information, payment-related details, return requests, and customer service history.
  • Internet or network activity, such as browser type, device type, pages visited, time spent on the website, referring websites, cookies, pixels, and website usage data.
  • Approximate location information, such as general location based on IP address, shipping information, or device/browser information.
  • User-submitted content, such as messages, reviews, survey responses, giveaway entries, ARC applications, feedback, and social media handles.
  • Preference information, such as reading interests, newsletter preferences, review interests, and reader program information.
  • Business inquiry information, such as author, illustrator, vendor, media, rights, permissions, or partnership inquiry details.

We do not intentionally collect sensitive personal information, such as government identification numbers, precise geolocation, health information, biometric information, or complete financial account credentials, unless necessary for a specific transaction, legal obligation, or business purpose.

4. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Ship books, signed editions, merchandise, and other products
  • Send order confirmations and shipping updates
  • Provide customer service
  • Respond to questions, requests, or complaints
  • Manage returns, replacements, refunds, and damaged-item claims
  • Send newsletters, updates, release announcements, and marketing emails
  • Operate giveaways, ARC programs, influencer campaigns, street teams, ambassador programs, reviewer programs, and reader communities
  • Review applications for reader, influencer, ARC, or insider opportunities
  • Improve our website, products, services, and reader experience
  • Personalize content, recommendations, or promotional communications
  • Measure marketing, advertising, and website performance
  • Prevent fraud, unauthorized transactions, and misuse of our services
  • Comply with legal, tax, accounting, and business obligations
  • Enforce our terms, policies, agreements, and rights
  • Protect DEEP Publishing, our authors, readers, customers, partners, and business operations

5. Marketing Emails and Newsletters

You may receive marketing emails from us if you subscribe, make a purchase, join a reader program, enter a giveaway, apply for an ARC or influencer opportunity, or otherwise opt in.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing emails.

Even if you unsubscribe from marketing emails, we may still send transactional or service-related messages, such as order confirmations, shipping updates, refund notices, account notices, policy updates, or important communications related to your purchase or participation in a program.

6. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Analyze website traffic
  • Improve shopping experience
  • Measure advertising performance
  • Personalize content or offers
  • Prevent fraud or security issues
  • Understand how visitors interact with our website

We may also use third-party analytics and advertising services, such as Google Analytics, Meta Pixel, TikTok Pixel, Shopify analytics, Wix analytics, email marketing analytics, or similar tools.

You may adjust cookie settings in your browser. Some website features may not work properly if cookies are disabled.

Depending on your location, you may have the right to opt out of certain targeted advertising, cookie-based advertising, or data sharing. If our website provides a cookie banner or privacy preference tool, you may use that tool to manage your cookie preferences. 

7. How We Share Information

We do not sell your personal information for money. However, some analytics, cookie, pixel, or advertising activities may be considered “sharing,” “targeted advertising,” or a “sale” under certain privacy laws. 

We may share information with trusted service providers who help us operate our business, including:

  • E-commerce platforms
  • Payment processors
  • Shipping carriers
  • Fulfillment partners
  • Warehouses, printers, or logistics providers
  • Email marketing providers
  • Analytics providers
  • Advertising platforms
  • Customer service tools
  • Fraud prevention providers
  • Accountants, lawyers, consultants, or business advisors
  • Technology, hosting, and website service providers

These service providers are only permitted to use information as needed to provide services to us or as otherwise permitted by law.

We may also share information when required by law, to comply with legal obligations, to protect our rights, to investigate fraud, to enforce our policies or agreements, to protect our users or business, or in connection with a business transfer such as a merger, acquisition, sale, restructuring, or transfer of assets.

8. Third-Party Websites and Services

Our website may link to third-party websites, platforms, retailers, social media pages, payment processors, shipping providers, review platforms, or other services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. Your use of those services is governed by their own privacy policies and terms.

9. Payment Information

Payments are processed through secure third-party payment providers. DEEP Publishing does not intentionally store your full credit card number or complete payment credentials on our own servers.

Your payment information is handled according to the privacy, security, and payment processing practices of the payment provider used at checkout.

10. Shipping and Fulfillment Information

To fulfill your order, we may share your name, shipping address, email address, phone number, order details, and other necessary fulfillment information with shipping carriers, fulfillment partners, warehouses, printers, logistics providers, or related service providers.

This information is used to process, package, ship, track, and deliver your order, and to resolve delivery issues if they occur.

11. Giveaways, ARC Programs, Influencer Programs, and Reader Campaigns

If you apply for or participate in a DEEP Publishing giveaway, ARC program, influencer campaign, street team, ambassador program, reviewer program, insider opportunity, or reader campaign, we may collect additional information such as:

  • Name
  • Email address
  • Mailing address
  • Social media handles
  • Follower counts or platform links
  • Reading preferences
  • Review links
  • Feedback
  • Program eligibility information
  • Shipping details
  • Communication history
  • Content or posts you choose to share with us

We use this information to administer the program, send materials, verify participation, communicate with you, evaluate applications, manage promotional campaigns, and consider future opportunities.

Receiving an ARC, PR package, giveaway item, promotional copy, or reader program item does not guarantee future selection, reposting, endorsement, partnership, or continued participation unless stated in a separate written agreement.

ARCs, PR packages, promotional copies, and giveaway items may be subject to additional terms, including restrictions on resale.

12. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

Because some of our books, content, or reader programs may appeal to teen readers, we encourage parents and guardians to supervise minors’ use of our website, purchases, giveaways, and reader programs. If you are under 18, you should use our website and participate in DEEP Publishing programs only with permission from a parent or guardian.

We may require parent or guardian consent for certain promotions, giveaways, purchases, or programs involving minors.

13. Data Security

We use reasonable administrative, technical, and physical safeguards designed to help protect your information.

However, no website, platform, payment system, storage system, or method of transmission is 100% secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we collect and maintain.

14. Data Retention

We keep personal information for as long as reasonably necessary to:

  • Fulfill orders
  • Provide customer support
  • Maintain business records
  • Manage reader, ARC, influencer, or giveaway programs
  • Comply with legal, tax, accounting, and reporting obligations
  • Resolve disputes
  • Enforce agreements and policies
  • Prevent fraud or misuse
  • Protect our business, customers, authors, and partners

When information is no longer needed, we may delete it, anonymize it, or securely retain it as required or permitted by law and legitimate business needs.

15. Your Privacy Choices and Rights

Depending on where you live, you may have certain privacy rights, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Request a copy of your personal information
  • Opt out of marketing communications
  • Opt out of certain targeted advertising or data sharing
  • Limit certain uses of sensitive personal information, where applicable
  • Appeal a denied privacy request, where required by law

To submit a privacy request, email contact@deep-publishing.com with the subject line Privacy Request or Privacy Rights Request.

We may need to verify your identity before processing your request. Depending on the nature of your request, we may ask you to provide information such as your name, email address, order number, or other details needed to confirm your identity.

We may deny or limit a request where permitted by law, including when we need to retain information to complete a transaction, detect security incidents, prevent fraud, comply with legal obligations, resolve disputes, enforce agreements, or maintain business records.

16. U.S. State Privacy Rights

Residents of certain U.S. states, including California, Colorado, Connecticut, Virginia, Utah, and other states with applicable privacy laws, may have additional rights regarding their personal information.

These rights may include:

  • The right to know or confirm whether we process your personal information
  • The right to access personal information we maintain about you
  • The right to correct inaccurate personal information
  • The right to delete certain personal information
  • The right to obtain a copy of certain personal information
  • The right to opt out of certain targeted advertising, data sharing, profiling, or sales of personal information, where applicable
  • The right to appeal a denied privacy request, where required by law

To exercise these rights, contact contact@deep-publishing.com with the subject line Privacy Rights Request.

We do not knowingly sell or share personal information of children under 16.

17. International Visitors

DEEP Publishing is based in the United States. If you access our website or services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

These countries may have privacy laws that differ from those in your country. By using our website, placing an order, joining our mailing list, or otherwise interacting with DEEP Publishing, you understand that your information may be processed in these locations.

18. Notice at Collection

At or before the time we collect personal information, we aim to provide notice of what information is being collected and why. This may occur through this Privacy Policy, checkout pages, account forms, newsletter signups, giveaway forms, ARC or influencer applications, cookie notices, or other website notices.

The categories of information we collect, the purposes for which we use the information, and the categories of third parties with whom we may share information are described in this Privacy Policy.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above.

Your continued use of our website, online store, programs, or services after changes are posted means you acknowledge the updated Privacy Policy.

20. Contact Us

For privacy questions, customer information requests, or privacy rights requests, contact:

DEEP Publishing
Email: contact@deep-publishing.com

Please include enough information for us to understand and respond to your request. If your request relates to an order, please include your order number if available.