Orders and Shipping

When will my order ship?

In-stock items typically ship within 3–10 business days.

Preorders ship according to the estimated release of the product. Shipping dates may change due to printing, production, author signing schedules, warehouse processing, or carrier delays.

Do you ship internationally?

No. At this time, DEEP Publishing ships within the United States only.

How do I track my order?

Once your order ships, you will receive a tracking email if tracking is available. Please allow up to 24–72 hours for tracking updates to appear.

My tracking says delivered, but I did not receive my package. What should I do?

Please check:

• Your mailbox
• Front door
• Leasing office
• Mailroom
• Package locker
• Household members
• Neighbors
• Local post office or carrier

If the package still cannot be located, contact the shipping carrier first, then email us at contact@deeppublishing.com with your order number.

DEEP Publishing is not responsible for packages lost or stolen after confirmed delivery, but we will do our best to help you investigate.

Can I change my shipping address after ordering?

No. Customers are responsible for entering the correct shipping address at checkout. Shipping address changes are not accepted after an order is placed.

Orders may begin processing immediately, and we are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for any reshipping costs.

Preorders and Special Editions

What is a preorder?

A preorder allows you to purchase an item before its official release or shipment date.

How does payment work for preorders?

Payment is collected at checkout when your preorder is placed. This reserves your copy of the book. We are not currently able to delay charges until the release date or shipment date. You will be notified once your order has shipped.

When will my preorder ship?

Preorders usually ship around the release date of the product. Delays can occur due to printing, freight, author signing, production, or warehouse timelines.

Are preorder-exclusive editions available after release?

Usually, no. If an edition is listed as preorder-exclusive, signed, limited, or available only during preorder, it may not be available after release.

Are signed editions returnable?

No. Signed editions like all products on DEEP Publishing’s website are final sale unless they arrive damaged, defective, or incorrect.

If your signed edition arrives damaged, defective, or incorrect, email contact@deep-publishing.com immediately upon delivery, but no later than 7 days after delivery.

Subject line: Replacement Request – Order #[Order Number]

Please include:

• Your full name
• Order number
• The item affected
• A clear description of the issue
• Photos of the damaged, defective, or incorrect item
• Photos of the packaging

DEEP Publishing will review the information provided and determine whether the item qualifies for a replacement under our policy.

If approved, DEEP Publishing will replace the item. Submitting a damaged, defective, or incorrect item request does not guarantee approval. We reserve the right to decline a replacement request based on the issue, proof provided, item availability, product type, order history, and the circumstances of the request.

See our full Return, Refund, and Replacement Policy here

Will my signed book look exactly like the website photo?

Not always. Signature placement, ink appearance, and small production details may vary. These natural variations do not make the item defective.

Returns, Refunds, and Replacements

What is your return policy?

All sales are final. DEEP Publishing does not accept returns, exchanges, or customer-requested cancellations.

See our full Return, Refund, and Replacement Policy here

What if my book arrives damaged?

If your item arrives damaged, defective, or incorrect, email contact@deep-publishing.com immediately upon delivery, but no later than 7 days after delivery.

Subject line: Replacement Request – Order #[Order Number]

Please include:

• Your full name
• Order number
• The item affected
• A clear description of the issue
• Photos of the damaged, defective, or incorrect item
• Photos of the packaging

DEEP Publishing will review the information provided and determine whether the item qualifies for a replacement under this policy.

If approved, DEEP Publishing will replace the item. Submitting a damaged, defective, or incorrect item request does not guarantee approval. We reserve the right to decline a replacement request based on the issue, proof provided, item availability, product type, order history, and the circumstances of the request.

If the item is out of stock or a replacement is not available, DEEP Publishing will issue a refund to the original payment method. After a refund is issued, it may take 5–10 business days to appear, depending on your bank, card issuer, or payment provider.

See our full Return, Refund, and Replacement Policy here

How long do refunds take?

Refunds are only issued if a damaged, defective, or incorrect item claim is approved by DEEP Publishing and the replacement item is out of stock or otherwise unavailable.

If a refund is approved, it will be issued to the original payment method. After the refund is issued, it may take 5–10 business days to appear, depending on your bank, card issuer, or payment provider.

See our full Return, Refund, and Replacement Policy here

Digital Products

Can I return an ebook or digital product?

No. All products sold by DEEP Publishing are final sale. Digital products are not eligible for return, exchange, customer-requested cancellation or refund.

If a digital file is inaccessible, or incorrect, email contact@deep-publishing.com immediately upon delivery, but no later than 7 days after delivery.

Your email must include your full name, order number, the digital product affected, photos, and a clear description of the issue. DEEP Publishing will review the information provided and determine whether the digital product qualifies for a replacement under this policy.

If approved, DEEP Publishing will replace the inaccessible, or incorrect digital file. If the approved replacement digital file is unavailable, DEEP Publishing will issue a refund to the original payment method.

See our full Return, Refund, and Replacement Policy here

Books, Authors, and Permissions

How can I request permission to quote or otherwise use material from a DEEP Publishing book?

To request permission to quote or otherwise use material from a DEEP Publishing book, email contact@deep-publishing.com with the book title, author name, ISBN, exact material requested, intended use, format, territory, audience size, and deadline.

Submitting a request does not guarantee approval. Permission is granted only if DEEP Publishing provides written approval.

Do you accept unsolicited manuscripts?

DEEP Publishing does not accept unsolicited manuscripts. Please do not send manuscripts, proposals, artwork, or ideas.

Can I send artwork, ideas, or story concepts?

Please do not send unsolicited creative materials. Unsolicited materials will not be reviewed or responded to.

How do I contact an author?

For author-related inquiries, please contact the author directly through their official website, newsletter, or verified social media pages.

Bulk Orders, Bookstores, Schools, and Libraries

Do you offer bulk orders?

Yes. For bulk orders, email contact@deeppublishing.com with:

• Book title
• Quantity
• Shipping location
• Desired delivery date
• Organization name
• Any customization requests

Can bookstores order directly from DEEP Publishing?

Yes. Bookstores may email contact@deep-publishing.com for wholesale, distribution, or direct-order information.

Can schools or libraries order your books?

Yes. Schools, libraries, and organizations may email contact@deep-publishing.com for ordering information.