We want every reader to feel confident ordering directly from DEEP Publishing. Please review our return, refund, and replacement policy before placing an order.

1. All Sales Are Final

All sales are final once an order is placed.

DEEP Publishing does not accept returns, exchanges, or cancellations.

Because many of our products include signed books, personalized or inscribed books, limited editions, special editions, preorder-exclusive editions, digital products, book boxes, bundles, and other specially prepared items, we cannot accept returns or exchanges because a customer changed their mind, ordered the wrong item, entered the wrong quantity, missed a discount code, entered the wrong shipping address, or no longer wants the item.

Please review your order carefully before completing checkout, including the item, quantity, edition type, shipping address, billing information, preorder status, release date and product details.

2. Final Sale Items

All items sold by DEEP Publishing are final sale, including but not limited to:

Signed books
Personalized or inscribed books
Limited editions
Special editions
Preorder-exclusive editions
Standard paperback books
Standard hardcover books
Book boxes
Bundles
Merchandise
Digital products
Downloadable files
Gift cards

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us immediately, but no later than 7 days after delivery at contact@deep-publishing.com with:

Subject line: Replacement Request – Order #[Order Number]

Please include:

• Your full name
• Order number
• The item affected
• A clear description of the issue
• Photos of the damaged, defective, or incorrect item
• Photos of the packaging

DEEP Publishing will review the information provided and determine whether the item qualifies for a replacement under this policy.

If approved, DEEP Publishing will replace the item. Submitting a damaged, defective, or incorrect item request does not guarantee approval. We reserve the right to decline a replacement request based on the issue, proof provided, item availability, product type, order history, and the circumstances of the request. 

If the item is out of stock or a replacement is not available, DEEP Publishing will issue a refund to the original payment method. After a refund is issued, it may take 5–10 business days to appear, depending on your bank, card issuer, or payment provider.

4. What Counts as Damage?

Damage may include:

• A torn, detached, or severely bent cover
• Pages that are missing, torn, loose, misprinted, or unreadable
• The wrong item, wrong edition, or incorrect quantity received
• A book that arrives defective due to a production or printing defect

Minor cosmetic variation does not qualify as damage, especially for mass-produced books, signed books, limited editions, special editions, preorder-exclusive editions, or specially prepared items.

Examples of minor cosmetic variation include:

• Slight corner wear
• Slight cover marks
• Light scratches
• Minor cover scuffing
• Minor corner bumps
• Small printing variations
• Slight color differences
• Normal shelf wear
• Minor dents or marks that do not affect readability or structure
• Variations in signature placement or ink
• Minor differences between product photos and the final product
• Small printing variations, color differences, or normal manufacturing differences
• Damage caused after delivery

Signed books are handled with care, but variations are natural and part of the signed-edition experience.

5. Refunds

Refunds are only issued if a damaged, defective, or incorrect item is approved for replacement and the replacement item is out of stock or otherwise unavailable.

If the damaged, defective, or incorrect item is out of stock, or if a replacement is not available, DEEP Publishing will issue a refund to the original payment method.

After the refund is issued, it may take 5–10 business days to appear, depending on your bank, card issuer, or payment provider.

6. Return Shipping

Customers should not mail items back to DEEP Publishing. DEEP Publishing does not accept returns and will not require damaged, defective, or incorrect items to be returned unless we specifically request otherwise in writing.

7. Cancellations

All sales are final once an order is placed. DEEP Publishing does not accept customer-requested cancellations.

Once an order is submitted, it may begin processing immediately. Orders cannot be canceled because a customer changed their mind, ordered the wrong item, entered the wrong quantity, missed a discount code, entered the wrong shipping address, or no longer wants the item.

If DEEP Publishing is unable to fulfill an order, cannot ship, or is otherwise required by law to cancel or refund an order, we will notify the customer and issue any required refund to the original payment method.

8. Preorders

Preorder release dates, shipping timelines, and delivery estimates are subject to change due to printing, fulfillment, author signing schedules, carrier delays, production delays, or other circumstances outside DEEP Publishing’s control.

If your order contains both preorder and in-stock items, the order may ship together when all items are available unless otherwise stated.

Preorder-exclusive editions may only be available during the preorder period. Once the release date passes or inventory sells out, the edition may no longer be available.

For pre-order items, payment is collected at checkout when your order is placed. This reserves your copy of the item. We are not currently able to delay charges until the release date or shipment date. You will be notified once your order has shipped.

9. Digital Products

If a digital file is inaccessible, or incorrect, contact us immediately, but no later than 7 days after delivery at: contact@deep-publishing.com

Your email must include your full name, order number, the digital product affected, photos, and a clear description of the issue. DEEP Publishing will review the information provided and determine whether the digital product qualifies for a replacement under this policy.

If approved, DEEP Publishing will replace the inaccessible, or incorrect digital file.

If the approved replacement digital file is unavailable, DEEP Publishing will issue a refund to the original payment method. After the refund is issued, it may take 5–10 business days to appear, depending on your bank, card issuer, or payment provider.

10. Third-Party Purchases

If you purchased a DEEP Publishing title from another retailer, such as Amazon, Barnes & Noble, Bookshop.org, Walmart, Target, a bookstore, TikTok Shop, or another third-party seller, please contact that retailer directly and follow that retailer’s return policy.

11. Lost, Stolen, or Missing Packages

DEEP Publishing is not responsible for packages that are lost, stolen, or missing after the carrier marks them as delivered.

If your tracking shows delivered but you cannot locate your package, please check with your household, neighbors, mailroom, leasing office, package locker, and local carrier.

Replacement is not guaranteed for packages marked delivered by the carrier.

12. Incorrect or Incomplete Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

Shipping address changes are not accepted after an order is placed.

DEEP Publishing is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for any reshipping costs.

13. How to Report a Damaged, Defective, or Incorrect Item

If your item arrives damaged, defective, or incorrect, email contact@deep-publishing.com immediately upon delivery, but no later than 7 days after delivery.

Subject line: Replacement Request – Order #[Order Number]

Please include:

• Your full name
• Order number
• The item affected
• A clear description of the issue
• Photos of the damaged, defective, or incorrect item
• Photos of the packaging

DEEP Publishing will review the information provided and determine whether the item qualifies for a replacement under this policy.

If approved, DEEP Publishing will replace the item. Submitting a damaged, defective, or incorrect item request does not guarantee approval. We reserve the right to decline a replacement request based on the issue, proof provided, item availability, product type, order history, and the circumstances of the request.

If the item is out of stock or a replacement is not available, DEEP Publishing will issue a refund to the original payment method. After a refund is issued, it may take 5–10 business days to appear, depending on your bank, card issuer, or payment provider.