We want every reader to feel confident ordering directly from DEEP Publishing. Please review our return, refund, and exchange policy before placing an order.

1. Return Window

For eligible items purchased directly from DEEP Publishing, you may request a return within 15 days of delivery.

To be eligible, the item must be:

• Purchased directly from DEEP Publishing
• Returned within the return window
• Unused and in resellable condition
• In its original packaging
• Accompanied by proof of purchase or order number

Return requests made after 15 days of delivery will not be accepted.

All returns must be approved by DEEP Publishing before being mailed back. Items sent back without approval will not be accepted or refunded, and may be returned to the sender.

2. Items Eligible for Return

Eligible items include:

• Standard paperback books
• Standard hardcover books
• Non-personalized merchandise
• Unopened book boxes or bundles, unless they are final sale (please see below for items that are final sale).

3. Final Sale Items

The following items are final sale and are not eligible for return unless they arrive damaged, defective, or incorrect:

• Signed books
• Personalized or inscribed books
• Limited editions
• Special editions
• Preorder-exclusive editions
• Digital products
• Downloadable files
• Gift cards
• Opened or used merchandise
• Items marked “final sale”
• Items purchased from third-party retailers

Because signed, personalized, limited, and preorder-exclusive items are specially prepared and may have limited inventory, we cannot accept standard returns for those items.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at contact@deep-publishing.com.

Please include:

• Your order number
• Full name used on the order
• Email used at checkout
• Photos of the damaged item
• Photos of the packaging
• A short description of the issue

If approved, we may offer one of the following:

• Replacement
• Store credit
• Refund
• Partial refund
• Missing-item reshipment

We reserve the right to determine the best resolution based on the issue, item availability, and order history.

5. What Counts as Damage?

Damage may include:

• Torn pages
• Missing pages
• Printing defects
• Incorrect item received

Minor cosmetic variation does not qualify as damage, especially for mass-produced books. Examples include:

• Slight corner wear
• Minor cover scuffing
• Small printing variations
• Slight color differences
• Normal shelf wear
• Variations in signature placement or ink

Signed books are handled with care, but small variations are natural and part of the signed-edition experience.

6. Refunds

Approved refunds will be issued to the original payment method after the returned item is received and inspected. In some cases, DEEP Publishing may offer store credit as an alternative resolution.

After a refund is issued, it may take 5–10 business days to appear, depending on your bank, card issuer, or payment provider.

Original shipping charges are non-refundable unless the return is due to our error, a damaged item, a defective item, or an incorrect shipment.

7. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method. DEEP Publishing is not responsible for returned items that are lost, damaged, or delayed in transit.

Return Address:
DEEP Publishing
DEEP Films Entertainment, LLC
3333 PRESTON RD, STE 300 #1357
FRISCO TX, 75034

8. Exchanges

We may offer exchanges for eligible items if inventory is available.

Exchanges are not guaranteed for signed editions, limited editions, preorder exclusives, or special editions.

9. Cancellations

All sales are final once an order is placed. DEEP Publishing does not accept customer-requested cancellations unless required by law or separately approved by DEEP Publishing.

Please review your order carefully before completing checkout, including the item, quantity, shipping address, billing information, preorder status, release date, and product details.

Once an order is submitted, it may begin processing immediately. Orders cannot be canceled because a customer changed their mind, ordered the wrong item, entered the wrong quantity, missed a discount code, entered the wrong shipping address, or no longer wants the item.

For preorder-exclusive, signed, limited, personalized, special edition, digital, or final sale items, cancellation requests will not be accepted unless required by law or approved by DEEP Publishing.

If DEEP Publishing is unable to fulfill an order, cannot ship within the required or promised timeframe, or is otherwise required by law to cancel or refund an order, we will notify the customer and issue any required refund to the original payment method.

10. Preorders

Preorder release dates, shipping timelines, and delivery estimates are subject to change due to printing, fulfillment, carrier, or production delays.

If your order contains both preorder and in-stock items, the order may ship together when all items are available unless otherwise stated.

Preorder-exclusive editions may only be available during the preorder period. Once the release date passes or inventory sells out, the edition may no longer be available.

11. Digital Products

Digital products, including ebooks, downloads, bonus content, digital art, or digital files, are final sale and non-refundable once delivered.

If a digital file is corrupted, inaccessible, or incorrect, contact us at contact@deep-publishing.com within 7 days of delivery.

12. Third-Party Purchases

If you purchased a DEEP Publishing title from another retailer, such as Amazon, Barnes & Noble, Bookshop.org, Walmart, Target, a bookstore, TikTok Shop, or another third-party seller, please contact that retailer directly and follow that retailer’s return policy.

We cannot refund or replace items purchased through third-party retailers.

13. Lost, Stolen, or Missing Packages

DEEP Publishing is not responsible for packages that are lost, stolen, or missing after the carrier marks them as delivered.

If your tracking shows delivered but you cannot locate your package, please check with your household, neighbors, mailroom, leasing office, package locker, and local carrier.

14. Incorrect or Incomplete Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

DEEP Publishing is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for reshipping costs.

15. How to Start a Return

To request a return, log in to your customer account on our store and go to your Orders page.

Select the order you would like to return, then click Request a return. Choose the item(s) you want to return, select a return reason, and submit your request.

Please do not mail items back before your return request has been approved. Unauthorized returns will not be refunded and may be returned to the sender.

15. How to Request a Return

Return requests may only be submitted for items that are eligible for return under this policy, including standard paperback books, standard hardcover books, non-personalized merchandise, and unopened book boxes or bundles unless they are final sale.

Final sale items, including signed books, personalized or inscribed books, limited editions, special editions, preorder-exclusive editions, digital products, downloadable files, gift cards, opened or used merchandise and “final sale,” are not eligible for return unless they arrive damaged, defective, or incorrect.

To request a return for an eligible item, log in to your customer account on our store and go to your Orders page.

Select the order you would like to return, then click Request a return. Choose the item(s) you want to return, select a return reason, and submit your request.

If your return request is related to a damaged, defective, or incorrect item, you must also email contact@deep-publishing.com with proof of the issue.

Please use the subject line: Return Request – Order #[Order Number]

Your email must include:

• Your full name
• Order number
• Item you want to return
• Reason for return
• Photos of the damaged, defective, or incorrect item
• Photos of the packaging, if applicable

Once your request is submitted, DEEP Publishing will review it and follow up if approved.

Return Address:
DEEP Publishing
DEEP Films Entertainment, LLC
3333 PRESTON RD, STE 300 #1357
FRISCO TX, 75034

Please do not mail items back before your return request has been approved. Unauthorized returns will not be refunded and may be returned to the sender.